Stop Walking Through the Grass: Fix Your Business Processes First

Rich Nazzaro

Published on: 22/06/2025

Most digital transformations fail because companies focus on technology while ignoring the critical foundation: business processes. Like people walking through grass instead of using sidewalks, employees create workarounds when processes don't align with reality. With 70% of digital transformations and 80% of AI projects failing, the root cause isn't bad technology—it's broken processes that haven't been properly documented, measured, or aligned across departments. This blog reveals why business processes are the single thread connecting your entire organization and provides actionable steps to fix them before your next technology investment becomes another expensive failure statistic.